> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sable.salon/llms.txt
> Use this file to discover all available pages before exploring further.

# Reminders and confirmations

> The automatic messages that cut no-shows and keep clients coming back, without you typing a thing.

The best message is the one you didn't have to remember to send. Sable's
automatic messages handle the routine communication around every
appointment, and you control exactly which ones go out.

## Your message lineup

Go to **Settings** → **Notifications**. Each automatic message can be on or
off, and together they cover the client's whole arc:

| Message                  | When it goes                                               |
| ------------------------ | ---------------------------------------------------------- |
| **Booking confirmation** | Right after an appointment is booked.                      |
| **Appointment reminder** | Ahead of the appointment, asking the client to confirm.    |
| **Day-of reminder**      | A short nudge the day of.                                  |
| **Thank-you message**    | After the visit.                                           |
| **Aftercare tips**       | Shortly after the service, while the advice still matters. |
| **Rebook nudge**         | When they're due back, based on your rebook interval.      |
| **Birthday greeting**    | On the client's birthday.                                  |
| **Review request**       | After a visit, pointing at your review link.               |

Turn on what fits how you run. A quiet lineup (confirmation, reminder,
thank-you) already does most of the no-show fighting; the rest is
retention working in the background.

## Confirmations close the loop

The appointment reminder asks the client to confirm. When they do, the
appointment flips to **Confirmed** on your calendar, and your morning
glance at the day tells you who's locked in versus who might need a
follow-up. The statuses are covered in
[Create and manage appointments](/guides/calendar/create-and-manage-appointments).

## Timing you don't have to think about

Scheduled messages go out at respectful hours in your salon's timezone. A
reminder for tomorrow's 7 AM appointment doesn't wake anyone at 3 AM to do
it. Time-sensitive messages triggered by a real action, like a cancellation
you make at night for an early-morning appointment, still deliver right
away, because the client genuinely needs to know before they drive over.

## Getting the most from the lineup

* **Set your rebook interval realistically.** The rebook nudge is only as
  smart as the interval it's based on: six weeks for cuts and twelve for
  color beats one number for everything.
* **Birthdays need birthdays.** The greeting only sends if the profile has
  a birthday; add them as you learn them.
* **Watch your no-show rate after turning reminders on.** That number
  moving is the whole point, and it's in your
  [reports](/guides/reports/understand-your-reports).

## Related

* [SMS consent and conversations](/guides/messaging/sms-consent-and-conversations)
* [Deposits, policies, and waitlist](/guides/calendar/deposits-policies-and-waitlist)
* [Understand your reports](/guides/reports/understand-your-reports)

**Still stuck?** Visit the [Help Center](/help) to submit a support ticket.