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When a client opens your booking page, the times they see aren’t magic. They’re the result of three things you control: your service menu, each stylist’s working hours, and your booking policies. This guide walks all three, then shows how they combine.

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The service menu

Services holds the menu: each service has a category, a duration, a price, a type (Primary books on its own, Add-on rides along), and a visibility (Public shows on the booking page). Durations matter more here than anywhere else, because the duration is how much calendar a booking consumes. A 45-minute blowout that actually takes an hour will quietly wreck your afternoons.

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Working hours, per stylist

Go to Settings → Scheduling. The Working Hours tab lists each stylist, and for each one, every day of the week: available with a time range, or Unavailable. Use Add break to carve out lunch or a standing gap, and Save changes when the week looks right. The Time Off tab handles the exceptions: vacations, appointments of your own, the Tuesday you’re just not coming in. Time off wins over working hours, so you don’t need to rewrite the week to leave town.

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Booking policies

The Booking Policies tab is the fine print your booking page enforces for you:
  • Require booking approval: new online bookings arrive as Requested and wait for your yes instead of landing straight on the calendar.
  • Allow client cancellations and the Cancellation window: whether clients can cancel online, and how close to the appointment they’re allowed to.
  • Buffer before appointment and Buffer after appointment: breathing room the calendar protects around every booking. Cleanup, consult overruns, honesty about turnaround.
  • Slot interval: how often start times are offered. Every 15 minutes feels flexible; every hour keeps the day tidy.
  • Minimum lead time and Maximum lead time: how soon is too soon (no more 6 AM bookings for 9 AM) and how far out clients can plan.

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How a bookable time is born

For each time your booking page offers, all of this had to be true:
  1. The stylist is inside working hours, not on a break, and not on time off.
  2. Nothing else is there: no appointment, no time block.
  3. The service fits, including your buffers.
  4. The time lands on your slot interval, inside the lead-time window.

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When “no times are showing”

Work the list in order; it’s almost always one of these:
  1. The service isn’t Public, so the page won’t offer it.
  2. The stylist’s working hours say Unavailable for the days in question.
  3. Time off is covering the whole window.
  4. The lead-time settings are stricter than you remember. A two-week maximum lead time with a fully booked fortnight offers nothing at all.
Still stuck? Visit the Help Center to submit a support ticket.