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Consultation photos add up faster than paperwork ever did. Every form response you keep lives in your Sable storage, and you can see exactly where you stand from Forms → Storage.

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What counts toward storage

  • Submitted responses and their answers
  • Photos, videos, and audio clients upload on a form
  • Video caption files
  • Images you attach to questions, welcome screens, and endings, including edited copies
  • PDFs generated from completed forms and signed agreements
Storage belongs to the salon, not to a seat. On a salon plan, the whole team draws from the same pool, so one stylist’s photo-heavy consultation form and another’s short waiver share one number.

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What’s included

That covers thousands of text responses. Forms that ask for several photos per client are what move the needle.

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Add storage

Open Forms → Storage and choose Add more storage. Buying storage is part of billing, so it is available to the account owner; everyone else on the team sees the storage meter and the held-submission notice and can ask the owner to add more.
  1. Pick an amount. The slider moves in 5steps,andeach5 steps, and each 5 a month adds 20 GB. You can go up to $100 a month in one pass.
  2. Review the confirmation. Sable shows the storage you are adding, the prorated amount charged today, the additional monthly charge, your new storage total at renewal, and the card on file for your Sable subscription. The authorization also covers the automatic additions described below.
  3. Agree and pay. Tick the authorization and choose Pay. The new space is available as soon as the payment clears, and any held submissions unlock.
Today’s charge covers only the days left in your current billing period. From your next renewal, the full monthly amount appears on the same Sable invoice as your plan, on the same card. If the quote changes between the confirmation screen and your payment, Sable shows you the new figure instead of charging a different amount. No card on file yet? The confirmation screen links you to Settings → Billing to add one first. If your bank asks you to authenticate the payment, Sable keeps the purchase open with a Complete payment link to the invoice. Storage is added once that payment goes through.

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Automatic additions

After your first purchase you never have to come back to buy the next 5.Whenyourstoragefillsagain,Sableaddsanother20GBfor5. When your storage fills again, Sable adds another 20 GB for 5 a month, prorated the same way and on the same card, and keeps doing that as you grow. Extra storage tops out at $100 a month (400 GB). Only stored files count toward that decision. An upload still in progress never triggers an addition. Turn automatic additions off under Manage storage; turning them back on asks you to authorize them again, and if your storage is already full the next block is added as soon as you save. Turning them off never charges you. If you changed your Sable plan earlier in the billing period, extra storage becomes available right after that change is finalized on your next invoice.

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Remove extra storage

Choose Remove extra storage under Manage storage. The add-on stops at your next renewal, and you keep the space you already paid for through the end of that term. Responses that are already in your account stay exactly where they are.

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When storage is full

Your forms stay open and your clients can still submit them. New submissions are held until there is room for them, and they are not lost:
  • Responses already in your account stay accessible.
  • Held submissions unlock oldest first the moment you add storage.
  • Held submissions are kept for 60 days, with extra room reserved so a busy week does not turn anyone away at the door.
  • Sable notifies the owner and managers when submissions start being held, again in the last week before the 60 days run out, and once access is restored.
Results shows how many submissions are waiting, with a link straight to the purchase screen. Still stuck? Visit the Help Center to submit a support ticket.