Skip to main content
The Inbox is two-way texting with your clients, from your salon’s number instead of your personal one. Booking questions, running-late messages, “can you squeeze me in Thursday”: it all lives in one place your whole team can see.

​
The Inbox

Conversations sit on the left, the thread on the right, and it works the way texting should:
  • New message starts a conversation with any client who has a phone number on file.
  • Filter conversations by read, unread, or archived, and Archive the ones that are finished. Archived isn’t deleted; it’s just out of the way.
  • Mark as unread when you read something at a red light and need it to still be there mentally at the end of the day.
  • Book straight from a conversation when “any openings Thursday?” turns into an appointment.
Text messaging runs on permission, and Sable tracks it for you:
  • Appointment texts (confirmations, reminders, receipts): clients agree to these when they book through your booking page. It’s part of the booking flow, so for online bookings it’s already handled.
  • Marketing texts (campaigns, promotions): a separate, optional checkbox at booking. Agreeing to reminders is not agreeing to promotions, and Sable keeps the two apart.
  • STOP always wins. A client who texts STOP stops getting messages, automatically, no action needed from you.
When you start a conversation with a client who hasn’t come through the booking page (an imported client, a phone booking), Sable asks you to Confirm SMS permission: a quick attestation that this person actually gave your business the OK to text them. Answer it honestly. It exists to protect your sending reputation, which is what keeps your reminders landing in message threads instead of spam folders.
Importing a client list brings the people, not their texting permission. See Import your clients for how to handle a list from another system.

​
Habits that keep messaging healthy

  • Keep phone numbers current; a conversation can’t start without one.
  • Let the automated reminders do the routine work (they have their own guide) and save the Inbox for actual conversation.
  • If a client asks to stop hearing from you, honor it on the spot; don’t wait for them to text STOP.
Still stuck? Visit the Help Center to submit a support ticket.