Your message lineup
Go to Settings → Automated Messages. Each automatic message can be on or off, and together they cover the client’s whole arc:
A client who is already at the salon (marked arrived, or with her visit
started) is never sent a booking confirmation, whoever confirms the
appointment and however late.
Turn on what fits how you run. A quiet lineup (confirmation, reminder,
thank-you) already does most of the no-show fighting; the rest is
retention working in the background.
Edit booking request messages
The Booking requests group on the same page controls the text message, email subject, and email message clients receive when a request is received, approved, or declined. Edit the wording and it saves automatically. Use the shortcode picker to add client, business, appointment, service, stylist, and decline-reason details, or reset one message to its default. Booth renters can customize these messages for their own clients. Messages they have not customized continue to use the salon’s wording.Confirmations close the loop
Once an appointment is Confirmed, Sable skips scheduled requests asking for confirmation again. This includes appointments your team confirms by hand and appointments imported as confirmed, even when the client has not tapped a link or replied to a text. Their appointment reminders and day-of reminders continue. If you’d rather hear from every client yourself, set the Booking confirmation’s For choice to Every booking. Sable then asks every client who hasn’t confirmed an appointment your team booked, including ones you brought over from another system. Clients who booked online themselves are not asked, since booking was their confirmation. A client who has already confirmed is never asked again. Pair it with 1 week before and a reminder a few days out for the classic confirm-then-remind rhythm. The appointment reminder asks the client to confirm. When they do, the appointment flips to Confirmed on your calendar, and Sable texts them right back with the details of the visit: your business name, your address when you have one on file, and the day and time. Your morning glance at the day tells you who’s locked in versus who might need a follow-up. The statuses are covered in Create and manage appointments. When your team books someone as Unconfirmed, choose Email, Text, or Both for the confirmation link. Text is available only when the client has agreed to appointment texts and salon texting is active. If a choice is not available, Sable tells you why. You can add missing contact information or choose Skip and book when you need to finish without sending a link. The link opens a page with the services, stylist, date, time, and total. The client accepts any displayed terms, saves a card when one is required, pays a deposit when one is due, and confirms the appointment in one flow. Their appointment then changes to Confirmed and its reminders stay in sync. Open the appointment to see whether the link was sent or the client completed it. On the web it sits in a confirmation link card, where resend link sends it again and copy link gives you the same link for another conversation; on iPhone and iPad, Resend link and Copy link do the same. You can confirm the appointment by hand when the client says yes another way. Confirming by hand does not save a card or collect an unpaid deposit, so Sable keeps that amount visible in the appointment. Moving an unconfirmed appointment to another time or stylist replaces its confirmation link: the client gets a new link for the new time, the same way the first one went out, and the old link stops working. A client who has already confirmed gets a text with the new time instead. A copied link is replaced too, so copy the new one from the appointment.Reminders for unconfirmed appointments
An unconfirmed appointment gets two reminders, each with its confirmation link:- About a week ahead, a text reminds the client of the appointment, who it’s with, and when, and asks them to confirm. When the confirmation link goes by email, a matching email goes too. It sends once, between 9 AM and 8 PM in your salon’s timezone, and waits when the client got a link in the last two days. Moving the appointment schedules it again for the new time.
- The day before, your Appointment reminder goes out with its usual timing, wording, and channels, plus a link to confirm. Booth renters’ customized reminders apply here too.
Timing you don’t have to think about
Scheduled messages go out at respectful hours in your salon’s timezone. A reminder for tomorrow’s 7 AM appointment doesn’t wake anyone at 3 AM to do it. Time-sensitive messages triggered by a real action, like a cancellation you make at night for an early-morning appointment, still deliver right away, because the client genuinely needs to know before they drive over.Booth renters write their own
Booth renters run their own book, and their messages can sound like it. A renter who opens Settings → Automated Messages sees the salon’s lineup and can customize any message for their own clients: the wording, when it sends, and which channels it uses. A message they haven’t touched simply follows the salon’s version, and one tap resets a customized message back to it. Salon owners can always see what each renter has customized, right on the same page. You can make these changes through Jules in chat or voice. Ask to check the current settings, change a reminder’s wording or timing, or use the salon’s version again. Jules shows the changes and exact message for your approval. Personal changes apply to your own clients, and resetting a reminder restores the salon settings shown in the confirmation. Texts continue to respect each client’s consent and STOP opt-out. Owners and managers with reminder-setting access can also ask Jules to update the salon’s reminders, review link, rebook interval or unconfirmed appointment alert timing. Turning on a confirmation, appointment reminder, or day-of reminder, or changing its timing, channels, or who it asks, applies to new bookings and to the appointments already on your calendar. When a new timing has already passed for an appointment, that appointment keeps the reminder it already had. Updated wording appears in scheduled messages too. Turning a salon reminder off cancels its pending messages.Getting the most from the lineup
- Set your rebook interval realistically. The rebook nudge is only as smart as the interval it’s based on: six weeks for cuts and twelve for color beats one number for everything.
- Birthdays need birthdays. The greeting only sends if the profile has a birthday; add them as you learn them.
- Watch your no-show rate after turning reminders on. That number moving is the whole point, and it’s in your reports.