Skip to main content
Between the tap of a card and money in your bank account, there’s a short journey. This guide maps it, so “where’s my money?” always has a concrete answer.

​
The journey of a dollar

  1. A charge happens at checkout, on an invoice, or as a booking deposit. It appears immediately in Transactions.
  2. It becomes balance. After processing, the money sits in your Balance: real, yours, and queued for payout.
  3. It becomes eligible. A card payment becomes eligible for payout two business days after the sale. A payment taken on Monday is scheduled for payout on Wednesday, and one taken on Friday is scheduled for Tuesday.
  4. It pays out. After the funds become eligible, the automatic daily schedule sends them to your bank. Each payout appears under Payouts with its status: pending, in transit, then deposited, plus the expected arrival date.
Need it faster on a particular day? Instant payout on the Balance overview moves your available balance now.

​
If you rent a booth

Your money is your own. Balance shows your earnings on your own payments account, and only yours: the salon sees none of it, and none of theirs mixes into it. Money from a payment lands in Pending first, next to the date it becomes available to pay out. Next payout names the day the money leaves and the bank account it goes to, so a pending balance always comes with the date it clears. Instant payout and your payout schedule are yours to run. Changing where your money lands is on the same page: Change bank account under your deposit account. We text you a code first, so nobody but you can move your payouts to a different bank.

​
Reading the Payouts page

Each payout shows the gross amount, what was deducted, and the bank account it went to. If a payout ever shows Failed, it’s almost always a bank account change or closure; fix the account and the money retries, it doesn’t vanish.

​
Verification, in plain terms

Your payments account is identity-verified; that’s a regulatory requirement for anyone who processes cards. Sable walks you through it at Settings → Payments when you first set up, including confirming your phone with a code and accepting the payments terms. Booth renters use Balance → Payout account. The status and verification steps there apply only to the renter’s own payout account. That account is where a renter’s own client payments land. Rent goes the other way, from the renter to the salon, and lives on Booth rent: bank transfer is free, card adds 3.5% + 30¢, and rent can be paid automatically on its due date. Afterward, one of these describes your account:
  • Active: verified and processing normally. This is home.
  • Onboarding: setup isn’t finished. Pick up where you left off with Finish setting up payments.
  • Restricted: the verifier needs something: a clearer document photo, a matching name, an updated detail. Sable surfaces exactly what’s being asked for, and payouts pause until it’s provided. Handle it the day you see it; the fix is usually five minutes.

​
Changing your bank account

Settings → Payments → Change payout bank account. Verification protects this step (you’ll confirm a code), because rerouting payouts is exactly what a thief would love to do quietly.

​
Refunds and negative balances

Refunds and chargebacks come out of the payout account that received the sale. If its connected balance cannot cover the amount, the payment provider can debit its payout bank account to restore the balance and fund the client refund.

​
When something looks off

  • A payout is late. Check its status under Payouts first; “in transit” with tomorrow’s date is on schedule, not stuck.
  • The balance seems low. Refunds and processing fees come out before payout; the overview’s “where your money goes” section shows gross, fees, refunds, and net so the math is visible.
Still stuck? Visit the Help Center to submit a support ticket.