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A great salon visit feels personal because somebody remembered. The client profile is where Sable does the remembering: what you did, what you mixed, what they’re allergic to, and how it looked when you finished.

The profile at a glance

Open any client from Clients. The top of the profile is the essentials: photo, contact info, an Edit button, and two actions you’ll use constantly: Book appointment and Message. Next to that, three numbers that tell you who you’re talking to: Visits, Lifetime spend, and Avg ticket. Use Edit to update contact details, set a birthday, or add a profile photo (you can crop it right in the app; no more sideways headshots). Below, five tabs carry the real history.

Appointments

The full visit history: date, service, stylist, and price, with anything upcoming at the top. This is the fastest way to answer “when was she last in?” and “who did her color in March?”

Formulas

The Formulas tab is a real formula book, not a notes field. Each formula has a name, its ingredients measured in grams (picked from your product catalog, with ratios when you mix by ratio), and room for application notes: timing, developer volume, the things you’ll want at 8 AM in six weeks. Duplicate a formula to tweak it for the next visit without losing what worked last time. Formulas also connect to appointments, so “what did we do in March” and “what exactly was in it” are the same lookup.

Notes and allergies

The Notes tab holds two kinds of memory:
  • Notes: free-form. How they take their coffee, the divorce you should not ask about, the fringe experiment of 2025.
  • Allergies: structured chips, added inline, each with an optional severity (mild, moderate, or severe). Allergies live here and not in a buried note because the stylist covering your Saturday needs to see “PPD, severe” without archaeology.

Photos

Before-and-afters, organized as Before, After, and Other. Upload from the profile, flip through them full-screen, and never again lose your best color work to your phone’s camera roll.
Client photos are part of the client’s record. Get their OK before any photo leaves Sable for your Instagram; the profile is memory, not a media library.

Forms

Completed intake forms live on the profile’s Forms tab, so waivers and consultation answers stay attached to the person they belong to. Building and sending those forms is its own guide: Intake forms. Still stuck? Visit the Help Center to submit a support ticket.