Neither fee is ever charged on a tip.
Set your fees
Salon owners, managers, and solo stylists set the salon’s fees. On the web, open Settings → Payments and find Payment preferences. In the Sable app on iPhone or iPad, open Settings → Payments. Booth renters set their own fees for their own sales, once their payment account can take cards. On the web, open Payout account and find Payment preferences. In the Sable app, open Settings → Payments. A booth renter’s fees apply only to her sales, and the salon’s fees never apply to them. Owners with a personal payments account: the salon’s fees apply to the salon’s sales, including salon retail on your own tickets. They never apply to the part of a sale paid to your personal account, which has fees of its own. The fee settings appear once the payment account is connected. Other roles don’t change them.Set a processing fee
On the web, enter a percentage under Processing fee (%) and save. In the app, tap Set a processing fee. Enter 0 to turn it off. The rate you can set depends on the state in your business address, for every payment account in the salon, booth renters included:
Where it’s not available, the setting is greyed out with Unavailable in your
state. The same line shows while your business address has no state; add it
under Settings → Business.
A new rate applies to payments started after you save. A payment already under
way keeps the rate it started with.
These are the limits Sable applies. Other rules can apply to your business, so
ask your own legal or tax adviser about anything specific to it.
Set an additional service fee
Under Additional service fee, choose Set up on the web, or tap the row in the app, and turn on Charge a service fee. Then set:- Name. Up to 40 characters, such as Color Cost. Clients and your team see this name on the line.
- Percentage. From 0.1 to 20.
- Applies to. All services, or Chosen services with the ones you pick. A booth renter chooses from her own menu.
- Include retail. Adds retail products to what the fee covers.
What gets each fee
Debit and prepaid cards never pay the processing fee, and neither do bank
payments, Link, cash, or checks. A credit card in Apple Pay or Google Pay is a
credit card, so it pays the fee. A saved card pays it only when Sable can confirm
the card is credit.
To charge the processing fee in the Sable app, keep the app up to date. Payments
taken on an earlier version go through without the fee.
How the amount is worked out
The processing fee is a percentage of what the card is paying, without the tip, rounded down to the cent. What the card pays includes tax, product fees, and the additional service fee. For a $100 service with a 3.5% Color Cost, a 3% processing fee, a $20 tip, and no tax, on a credit card:
The same sale on a debit card or in cash comes to $123.50.
On a sale that pays more than one account, each person’s part uses that person’s
own rates, and each fee goes to the account it belongs to. On a sale split across
two cards, each credit card pays the fee on its own share.
A deposit’s processing fee pays for taking that deposit, so it doesn’t come off
the visit. A $50 deposit on a credit card at 3% charges $51.50 and credits $50
at checkout. The additional service fee is charged at checkout on the full
price, and the deposit counts toward that total.
What clients see
- Pay pages. Invoices, booking deposits, confirmation links, and intake forms show a notice above the payment form, such as A 3% processing fee applies to credit cards. Once a credit card is entered, a Processing fee row appears with the dollar amount, and the pay button shows the final total. The client can use another card or another way to pay instead.
- Booking requests. When a deposit is charged on approval, the client sees the fee when saving the card. A credit card is charged it when you accept.
- Card readers. With a processing fee set, the client taps or inserts first, then adds a tip. The reader shows the amount with the fee.
- Receipts. The additional service fee appears under its name above tax, and Processing fee appears above the total. A debit card’s receipt has no processing fee row.
What your team sees
At checkout, the additional service fee is a line on the ticket, above tax. Anyone who can check out can choose Remove to take it off this sale, and Add back to return it. A booth renter can’t remove the salon’s fee. Removing it is recorded with the sale, and it comes back on its own for the next one. The processing fee has no row during checkout. Once a credit card is read, the total and the Charge button include it. A debit card leaves them as they were. After payment, the paid screen and the transaction show Processing fee (client paid) above the total. The line named processing fee on its own is what the sale cost to process, so Processing fee (client paid) is the one the client paid you. A paid sale keeps the fee’s name, rate, and amount it was charged with. Changing your settings later doesn’t touch it.Who keeps the fee
The account that takes the payment keeps the fee: the salon’s account for the salon’s sales, a booth renter’s for hers, and your personal payments account for your own. Sable’s own processing rate is worked out on the sale without the processing fee. Neither fee earns commission or appears on payroll. Neither is taxed, and neither counts toward a stylist’s tips.Refunds
The fees go back with what you refund, and Sable adds them for you:- A full refund returns both fees in full.
- A partial refund returns a matching share of the processing fee. The additional service fee follows the items it covered.
- A tip carries no fee, so refunding one returns no fee.
Reports
Reports → Revenue shows Processing fees (client paid) and each additional service fee under its name, as their own figures. Both are part of Gross collections, and neither counts as service or retail sales or appears in the service breakdown. The Financial tab, with its CSV and PDF exports, lists them as income, separate from what the sale cost to process. A fee refunded to a client is part of Refunds issued. If you rename a fee, sales under the old name and the new name appear as two entries. A fee paid into a booth renter’s own account counts with that account’s money under Paid to stylists’ accounts. See Understand your reports.Related
- Checkout, refunds, and receipts
- Card readers
- Create, send, and collect
- Deposits, policies, and waitlist